Prices, promises, and refunds — inside your policy.
Your agents answer customers, quote prices, and handle refunds around the clock. GaaS keeps every answer inside the lines you drew: good answers flow, unusual ones wait for a yes, off-policy ones never go out.
The refund you found out about on the bank statement.
The agent answers every customer instantly, at 2 p.m. and 2 a.m., and that's why you run it. But an agent that can answer can also quote the wrong price, promise a delivery date you can't hit, or hand out a refund it never should have given — politely, confidently, and in your store's name.
A generous chatbot is a lovely customer experience and a terrible business model. The only thing between the agent and your margin was the prompt you wrote. Hope is not a policy.
Guardrails the agent can't sweet-talk.
GaaS sits between your agents and the customer. Before a price, promise, or refund goes out, it's checked against your policy:
Good answers flow
In-policy prices, promises, and refunds go out in well under a tenth of a second. Customers still get instant answers.
Unusual offers wait
A refund or discount over your threshold is held for your yes — the customer sees "let me check on that," not a giveaway.
Off-policy promises never go out
Wrong prices, impossible delivery dates, and against-policy refunds are stopped cold — before the customer ever sees them.
Every decision is kept as a receipt — what was offered, what was held, what was stopped, and the policy that did it.
Set policy the way you'd brief a new hire.
No rule syntax, no config files. The conversational dashboard is powered by Claude — say the policy out loud, and it holds:
Wired in an afternoon. Proven in a week.
Connect your agents
A developer wires the SDK in an afternoon — Python, TypeScript, or Java, with plugins for LangChain, AutoGen, and CrewAI. Payments and messaging context come live through connectors like Stripe and Twilio.
Watch in Shadow Mode
For the first week, GaaS just watches: it shows you exactly which offers it would have held or blocked, while changing nothing.
Turn it on
When the would-have-blocked list looks right, flip to live. From then on, the policy holds on every conversation, day and night.
One blocked giveaway pays for the month. At less than a cent per governed action, the guardrail costs less than the refund it prevents — every single time.
Start free, stay cheap.
Start free in Shadow Mode, no credit card. There is a free tier, plans from $99 a month, and less than a cent per governed action at scale. Nonprofits, NGOs, and veteran-owned businesses govern free for life.
See Full PricingEvery objection, answered.
Yes. Every refund, discount, and price the agent offers is checked against your policy before the customer sees it. In-policy offers flow instantly; anything over your thresholds is held for your yes; offers that break the rules are blocked before they're made — and each catch is recorded, so you can see what the agent almost gave away.
An external layer that checks what your AI agents are about to do and allows, holds, or blocks it against your rules, keeping an immutable record of every decision.
No. GaaS is for any operator running agents. Regulated teams get framework mappings; everyone else gets control over what their agents do.
No. Start in Shadow Mode with just an email; it runs the full pipeline on real actions without enforcing anything, so there is zero operational risk. A developer wires the SDK in an afternoon, and you author policies in plain language.
Start free in Shadow Mode, no card. There is a free tier, then plans from $99 a month, and under a cent per governed action at scale. Nonprofits, NGOs, and veteran-owned businesses govern free for life. See pricing.
Routine actions clear in well under a tenth of a second. Only high-stakes decisions take longer, and only because you asked them to.
No. GaaS sits outside the agent and needs no model changes and no cooperation from the agent to work.
The opposite. Prompt guardrails cost 23,000 to 65,000 tokens per governance cycle; GaaS costs 200 to 500 and returns 30 to 60% of your context window. See The Context Dividend.
Prompt guardrails live inside the model, get re-read on every call, and can be argued away. GaaS is external and enforced; the agent cannot talk it out of a block.
Put the policy between your agents and your margin.
Start free in Shadow Mode — see exactly which of last week's offers would have been held or blocked, without changing a thing. No credit card, wired in an afternoon.
Start Free Shadow ModeNot in retail? Find your door at GaaS for AI Operators.